Duty Support

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See also: Trust System
Duty support icon1.png

The Duty Support system can be used to progress through main scenario dungeons and 4-player trials with a party of NPCs.

The Howling Eye with Duty Support

As of Patch 6.3, instanced duties for A Realm Reborn, Heavensward, Shadowbringers, and Endwalker are supported. Duty Support for Stormblood (4.x) will be added in patch 6.4 and patch 6.5. Newly-released main scenario dungeons have Duty Support available on release.

Parties must be composed of 1 tank, 1 healer, and 2 DPS. This feature cannot be used while in a party with other players, limited jobs are not allowed, and Level Sync cannot be disabled. The player must also meet the average item level requirement for the duty to register.

Note that if the player character dies in Duty Support mode, the party will automatically wipe.

Accessing the Duty Support System from Duty Entrance

Duty Support2.png

Trust system1.png

After reaching the quest objective to clear a dungeon in the main scenario, the Duty Support icon will display above the entrance of the duty. Select the entrance, and then choose the option to enter the dungeon with a group of NPCs in the window that appears. A new menu will display, from which you can select "Register for Duty" to begin the duty.

In dungeons added starting in Shadowbringers (Lv. 71+), which are compatible with Trust, several allied NPCs will be standing near the dungeon's entrance. Speaking to them will also bring up the Duty Support UI. Party member selection is also available in most Lv. 71+ dungeons.

In Duty Support mode, NPCs will always be the minimum level to enter the dungeon.

Accessing the Duty Support System from Main Menu

Duty Support3.png

First, select Duty Support under Duty in the main menu. A list of available duties will be displayed in the window that appears. Select the duty you wish to enter, confirm which NPCs will be accompanying you, then select the "Register for Duty."

The Duty Finder and Trust menus can also be accessed by pressing the appropriate button at the bottom of the Duty Support menu.

Party Selection

Certain duties allow you to switch out the NPCs in your party. This is indicated by a message that displays underneath your party members.

Duty Support4.png

Click on your party members or press the confirm button on your controller to open a window showing a list of available NPCs for that duty.

  • The NPC party members available in instanced duties prior to Shadowbringers are fixed according to your role, and therefore cannot be selected.

Compatible Duties

Duty Level NPCs Available in Duty Support Mode
Sastasha 15 Eager Marauder, Eager Conjurer, Eager Thaumaturge, Eager Lancer
The Tam-Tara Deepcroft 16 Eager Marauder, Eager Conjurer, Eager Thaumaturge, Eager Lancer
Copperbell Mines 17 Eager Marauder, Eager Conjurer, Eager Thaumaturge, Eager Lancer
The Bowl of Embers 20 Scion Marauder, Scion Conjurer, Scion Thaumaturge, Scion Lancer
The Thousand Maws of Toto-Rak 24 Scion Marauder, Scion Conjurer, Scion Thaumaturge, Scion Lancer
Haukke Manor 28 Scion Marauder, Scion Conjurer, Scion Thaumaturge, Scion Lancer
Brayflox's Longstop 32 Scion Marauder, Scion Conjurer, Scion Thaumaturge, Scion Lancer
The Navel 34 Scion Marauder, Scion Conjurer, Scion Thaumaturge, Scion Lancer
The Stone Vigil 41 Scion Marauder, Scion Conjurer, Scion Thaumaturge, Scion Lancer
The Howling Eye 44 Scion Marauder, Scion Conjurer, Scion Thaumaturge, Scion Lancer
Castrum Meridianum 50 Storm Marauder, Serpent Conjurer, Flame Thaumaturge, Serpent Lancer
The Praetorium 50 Storm Marauder, Serpent Conjurer, Flame Thaumaturge, Serpent Lancer
The Porta Decumana 50 Storm Marauder, Serpent Conjurer, Flame Thaumaturge, Serpent Lancer
Snowcloak 50 Scion Marauder, Scion Conjurer, Scion Thaumaturge, Scion Lancer
The Keeper of the Lake 50 Scion Marauder, Scion Conjurer, Scion Thaumaturge, Scion Lancer
Sohm Al 53 Alphinaud, Estinien, Ysayle
The Aery 55 Estinien, Temple Knight, Temple Chirurgeon, Temple Banneret
The Vault 57 Alphinaud, Haurchefant, Temple Banneret
The Great Gubal Library 59 Alphinaud, Y'shtola, Pero Roggo
The Aetherochemical Research Facility 60 Scion Marauder, Scion Conjurer, Scion Thaumaturge, Scion Lancer
The Antitower 60 Alphinaud, Thancred, Y'shtola
Sohr Khai 60 Alphinaud, Aymeric, Temple Banneret
Xelphatol 60 Alphinaud, House Fortemps Knight, House Fortemps Banneret, House Fortemps Archer
Baelsar's Wall 60 Scion Marauder, Scion Conjurer, Scion Thaumaturge, Scion Lancer
Holminster Switch 71 Alphinaud, Alisaie, Crystal Exarch, Lyna
Dohn Mheg 73 Alphinaud, Alisaie, Thancred, Urianger, Minfilia
The Qitana Ravel 75 Thancred, Urianger, Y'shtola, Minfilia
Malikah's Well 77 Alphinaud, Alisaie, Thancred, Urianger, Y'shtola, Ryne
Mt. Gulg 79 Alphinaud, Alisaie, Thancred, Urianger, Y'shtola, Ryne
Amaurot 80 Alphinaud, Alisaie, Thancred, Urianger, Y'shtola, Ryne
The Grand Cosmos 80 Alphinaud, Alisaie, Y'shtola, Crystal Exarch
Anamnesis Anyder 80 Alphinaud, Alisaie, Thancred, Urianger, Y'shtola, Ryne
The Heroes' Gauntlet 80 Alphinaud, Alisaie, Thancred, Urianger, Y'shtola, Ryne
Matoya's Relict 80 Alphinaud, Alisaie, Y'shtola, G'raha Tia
Paglth'an 80 Alphinaud, Alisaie, Thancred, Urianger, Y'shtola, G'raha Tia
The Tower of Zot 81 Alphinaud, Alisaie, Thancred, Estinien
The Tower of Babil 83 Alphinaud, Alisaie, Thancred, Urianger, Y'shtola, Estinien, G'raha Tia
Vanaspati 85 Alphinaud, Alisaie, Thancred, Y'shtola, Estinien, G'raha Tia
Ktisis Hyperboreia 87 Three spoiler NPCs
The Aitiascope 89 Alphinaud, Alisaie, Thancred, Urianger, Y'shtola, Estinien, G'raha Tia
The Level 89 Trial* 89 Alphinaud, Alisaie, Thancred, Urianger, Y'shtola, Estinien, G'raha Tia
The Dead Ends 90 Alphinaud, Alisaie, Thancred, Urianger, Y'shtola, Estinien, G'raha Tia
Alzadaal's Legacy 90 Urianger, Y'shtola, Estinien, G'raha Tia
The Fell Court of Troia 90 Y'shtola, Estinien, Varshahn
Lapis Manalis 90 Varshahn, Alphinaud, Zero, Estinien, Alisaie, Y'shtola
  • This trial is the only 8-player duty available for Duty Support. A party must consist of 2 tanks, 2 healers, and 4 DPS.

Allied NPCs

Non-Avatars

The following allies are only available in Duty Support Mode and cannot be used at all in Trust Mode. They do not gain experience, and the player may not glamour them.

Ally Dungeon Role Class/Job Notes
Roegadyn Marauder A Realm Reborn and some Heavensward story duties Tank role.png Tank Marauder frame icon.png Marauder Uses the prefix "Eager" from Sastasha until Copperbell Mines; "Scion" from The Bowl of Embers until The Howling Eye; "Storm" from Castrum Meridianum till The Porta Decumana; and returns to "Scion" from Snowcloak onward.
Hyur Conjurer A Realm Reborn and some Heavensward story duties Healer role.png Healer Conjurer frame icon.png Conjurer Uses the prefix "Eager" from Sastasha until Copperbell Mines; "Scion" from The Bowl of Embers until The Howling Eye; "Serpent" from Castrum Meridianum till The Porta Decumana; and returns to "Scion" from Snowcloak onward.
Lalafell Thaumaturge A Realm Reborn and some Heavensward story duties Magic Ranged DPS role.png Magical Ranged DPS Thaumaturge frame icon.png Thaumaturge Uses the prefix "Eager" from Sastasha until Copperbell Mines; "Scion" from The Bowl of Embers until The Howling Eye; "Flame" from Castrum Meridianum till The Porta Decumana; and returns to "Scion" from Snowcloak onward.
Elezen Lancer A Realm Reborn and some Heavensward story duties Melee DPS role.png Melee DPS Lancer frame icon.png Lancer Uses the prefix "Eager" from Sastasha until Copperbell Mines; "Scion" from The Bowl of Embers until The Howling Eye; "Serpent" from Castrum Meridianum till The Porta Decumana; and returns to "Scion" from Snowcloak onward.
Cannot be swapped with the Thaumaturge, and is thus only available if the player is a Tank role.png Tank or Healer role.png Healer.
Ysayle Sohm Al Tank role.png Tank
Magic Ranged DPS role.png Magical Ranged DPS
Gladiator frame icon.png Thaumaturge frame icon.png Oracle of Frost
Temple Knight The Aery Tank role.png Tank Gladiator frame icon.png Knight
Temple Chirurgeon The Aery Healer role.png Healer Conjurer frame icon.png Chirurgeon
Temple Banneret The Aery, The Vault, Sohr Khai Melee DPS role.png Melee DPS Lancer frame icon.png Banneret
Haurchefant The Vault Tank role.png Tank
Melee DPS role.png Melee DPS
Gladiator frame icon.png Chivalric Knight Functions as a Gladiator in both Tank role.png Tank and DPS roles. His skills as a DPS deal more damage and generate less enmity.
Pero Roggo The Great Gubal Library Tank role.png Tank
Magic Ranged DPS role.png Magical Ranged DPS
Tank DPS Poroggo Does not have a job or class.
Casts Water for offense.
As a tank, uses Frog Legs.png  Frog Legs to provoke multiple enemies at once.
Aymeric Sohr Khai Tank role.png Tank
Melee DPS role.png Melee DPS
Gladiator frame icon.png Lord Commander
House Fortemps Knight Xelphatol Tank role.png Tank Gladiator frame icon.png Knight
House Fortemps Banneret Xelphatol Melee DPS role.png Melee DPS Lancer frame icon.png Banneret
House Fortemps Archer Xelphatol Physical Ranged DPS role.png Physical Ranged DPS Archer frame icon.png Archer
Lyna Holminster Switch Physical Ranged DPS role.png Physical Ranged DPS Dancer frame icon1.png Guard Captain Dancer, but does not use Closed Position.png  Closed Position.
Spoiler NPC 1 Ktisis Hyperboreia Tank role.png Tank
Magic Ranged DPS role.png Magical Ranged DPS
Dark Knight frame icon.png Black Mage frame icon.png The Third Seat Can be a Dark Knight or Black Mage depending on the role needed.
Spoiler NPC 2 Ktisis Hyperboreia Physical Ranged DPS role.png Physical Ranged DPS Bard frame icon.png Soulseer Bard, but buffs the player with Bravery instead of performing songs for the party.
Spoiler NPC 3 Ktisis Hyperboreia Any Paladin frame icon.png White Mage frame icon.png Dancer frame icon1.png All-Rounder Can be a Paladin, Dancer, or White Mage depending on the role needed.
Has a unique level 2 Limit Break.
Varshahn The Fell Court of Troia, Lapis Manalis Tank role.png Tank
Melee DPS role.png Melee DPS
Gladiator frame icon.png Dragoon frame icon.png Satrap Can be a Gladiator or Dragoon depending on the role needed.
Uses The Scarlet Whisper as both roles, an AoE attack that deals high damage.
As a Gladiator, is able to drain HP from enemies with certain abilities to heal himself.
As a Dragoon, does not use any jump or dive abilities.
Zero Lapis Manalis Melee DPS role.png Melee DPS Reaper frame icon.png Memoriate Functionally identical to a Reaper, but her avatar skills visually lack an avatar.
Available in Trust mode in Lapis Manalis only.

Avatars

The following NPCs are also compatible with Trust. Many of these NPCs can adopt different jobs in Duty Support, but only a few of their possible jobs are available in Trust.

Ally Role Class/Job Notes
Alphinaud Healer role.png Healer Arcanist Scholar frame icon.png Academician Scholar, but uses a unique Moonstone Carbuncle instead of a Fairy.
The Carbuncle deals damage instead of healing and occasionally provides a Damage up icon1.png Damage Up buff to allies.
Prioritizes healing Alisaie over the player if she's in the party.
Sage frame icon.png Sage Requires Endwalker expansion.
Does not use Kardia.png  Kardia, but has stronger healing to compensate.
Magic Ranged DPS role.png Magical Ranged DPS Arcanist frame icon.png Academician Available only in Sohm Al and The Vault if the player is healer.
Not available in Trust mode.
Alisaie Magic Ranged DPS role.png Magical Ranged DPS Red Mage frame icon.png Red Mage Uses Limit break icon1.png Limit Break against bosses as soon as it becomes available.
Has a unique level 2 Limit break icon1.png Limit Break called Vermillion Pledge.
Uses Vercure.png  Vercure to heal if the entire party's HP drops too low.
Always finishes her combo with Resolution.png  Resolution in Endwalker, regardless of her level.
Thancred Tank role.png Tank Gunbreaker frame icon1.png Gunbreaker Cannot use cartridge-based abilities unless Ryne (in Shadowbringers) or Y'shtola (from Paglth'an onward) is also in the party. This has no effect on his damage output.
Gladiator frame icon.png Archon Available only in The Antitower.
Not available in Trust mode.
Melee DPS role.png Melee DPS Rogue frame icon.png Archon
Urianger Healer role.png Healer Astrologian frame icon.png Astrologian Is able to cast Death in addition to normal abilities.
Gravity.png  Gravity inflicts Slow icon1.png Slow and Heavy icon1.png Heavy on enemies hit.
Magic Ranged DPS role.png Magical Ranged DPS Summoner frame icon.png Lithomancer Summoner, but can only use Summon Bahamut.png  Summon Bahamut and Summon Phoenix.png  Summon Phoenix (in addition to Amber Carbuncle.)
Available only in the level 89 trial if player is healer.
Not available in Trust mode.
Y'shtola Magic Ranged DPS role.png Magical Ranged DPS Black Mage frame icon.png Sorceress Black Mage, but can cast Water, Aero, Stone, and Cure II.png  Cure II in addition to normal abilities.
Foul.png  Foul usages are renamed and visually appear as Holy.png  Holy, though it lacks the stun.
Will use Cure II.png  Cure II if tank player's HP drops extremely low.
Conjurer Archon Available only in The Great Gubal Library and The Antitower.
Not available in Trust mode.
Healer role.png Healer Conjurer frame icon.png Sorceress Available only in The Fell Court of Troia if the player is a non-healer role.
Not available in Trust mode.
Minfilia Melee DPS role.png Melee DPS Rogue frame icon.png Oracle of Light Rogue, but can cast Banish in addition to normal abilities.
Never uses Limit break icon1.png Limit Break if the player is a DPS.
Cannot be brought into Endwalker dungeons in Trust Mode, and is capped at level 80.
Ryne
Crystal Exarch Any Paladin frame icon.png White Mage frame icon.png Black Mage frame icon.png All-Rounder Can be a Black Mage, Paladin, or White Mage depending on the role needed.
Not available in Trust mode until completing "Main Scenario QuestReflections in Crystal" and joins at level 80.
G'raha Tia
Estinien Melee DPS role.png Melee DPS Dragoon frame icon.png Dragoon Requires Endwalker expansion.
Cannot be brought into Shadowbringers dungeons in Trust Mode.

Availability

Shadowbringers

Duty Support Availability
Ally Holminster Switch Dohn Mheg Qitana Ravel Malikah's Well Mt. Gulg Amaurot The Grand Cosmos Anamnesis Anyder The Heroes' Gauntlet Matoya's Relict Paglth'an
Alphinaud
Alisaie
Thancred
Urianger
Y'shtola
Minfilia / Ryne
Crystal Exarch
Lyna

Endwalker

Duty Support Availability
Ally The Tower of Zot The Tower of Babil Vanaspati Ktisis Hyperboreia The Aitiascope The Dead Ends Alzadaal's Legacy The Fell Court of Troia Lapis Manalis
Alphinaud
Alisaie
Thancred
Urianger
Y'shtola
G'raha Tia
Estinien
Spoiler NPC 1
Spoiler NPC 2
Spoiler NPC 3
Varshahn
Zero