Duty Support

See also: Trust System

Spoiler Warning : This article contains spoilers!

The Duty Support system can be used to progress through main scenario dungeons and 4-player trials with a party of NPCs.

The Howling Eye with Duty Support

As of patch 6.5, all main scenario dungeons and 4-player trials are supported. Newly-released main scenario dungeons have Duty Support available on release. However, most optional dungeons and most 8-player trials are not supported. Starting from patch 7.1, optional dungeons that are part of Duty Roulette: Leveling will begin to have Duty Support implemented.

Parties must be composed of 1 tank, 1 healer, and 2 DPS. This feature cannot be used while in a party with other players, limited jobs are not allowed, and Level Sync cannot be disabled. The player must also meet the average item level requirement for the duty to register.

Note that if the player character dies in Duty Support mode, the party will automatically wipe.

Duty Support vs. Real Players

Completing dungeons using Duty Support offers several advantages and disadvantages compared to forming a party with other players (typically using Duty Finder).

Advantages

• NPCs offer flavor text and unique dialogue that can enhance the story context of the dungeon, especially for first-time runs. In addition, many Duty Support NPCs from Heavensward onwards are significant in the main story.
• Can explore and complete dungeon at own pace without influence from other players
• Players can learn boss mechanics by following the movements of the NPC party members, who are programmed to do them correctly (with very few exceptions)
• No queue time compared to a matchmade party in Duty Finder, or waiting for a party to fill in Party Finder. This is particularly helpful when playing as DPS, in a low-population data center, or during off-peak hours.
• Do not need to roll against other players for loot

Disadvantages

• NPCs are tuned to deal less damage compared to an average Duty Finder party, resulting in longer runs (~20-30 minutes). In addition, NPC tanks will not engage more than one group of enemies at a time unless if the player deliberately runs ahead to pull more.
• Automatic party wipe if the player character dies
• Can only run with NPCs solo
• Fewer overall loot drops
• Some awkward mechanical resolution which may be annoying (e.g., forcing the player out of melee range to take a stack marker AoE)

Accessing the Duty Support System from Duty Entrance

After reaching the quest objective to clear a dungeon in the main scenario, the Duty Support icon will display above the entrance of the duty. Select the entrance, and then choose the option to enter the dungeon with a group of NPCs in the window that appears. A new menu will display, from which you can select "Register for Duty" to begin the duty.

In dungeons added starting in Shadowbringers (Lv. 71+), which are compatible with Trust, several allied NPCs will be standing near the dungeon's entrance. Speaking to them will also bring up the Duty Support UI. Party member selection is also available in most Lv. 71+ dungeons.

In Duty Support mode, NPCs will always be the minimum level to enter the dungeon.

Accessing the Duty Support System from Main Menu

First, select Duty Support under Duty in the main menu. A list of available duties will be displayed in the window that appears. Select the duty you wish to enter, confirm which NPCs will be accompanying you, then select the "Register for Duty."

The Duty Finder and Trust menus can also be accessed by pressing the appropriate button at the bottom of the Duty Support menu.

Party Selection

Most Lv. 71+ dungeons (Shadowbringers onwards) allow you to switch out the NPCs in your party. This is indicated by a message that displays underneath your party members.

Click on your party members or press the confirm button on your controller to open a window showing a list of available NPCs for that duty.

• The NPC party members available in instanced duties prior to Shadowbringers are fixed according to your role, and therefore cannot be selected.
• All Lv. 71+ dungeons compatible with Duty Support have this option available in the UI, even if in practice, party member selection is not possible due on a limited number of available NPCs and their roles.

Compatible Duties

Duty	Level	NPCs Available in Duty Support Mode
Sastasha	15	Eager Marauder, Eager Conjurer, Eager Thaumaturge, Eager Lancer
The Tam-Tara Deepcroft	16	Eager Marauder, Eager Conjurer, Eager Thaumaturge, Eager Lancer
Copperbell Mines	17	Eager Marauder, Eager Conjurer, Eager Thaumaturge, Eager Lancer
Halatali	20	Scion Marauder, Scion Conjurer, Scion Thaumaturge, Scion Lancer
The Bowl of Embers	20	Scion Marauder, Scion Conjurer, Scion Thaumaturge, Scion Lancer
The Thousand Maws of Toto-Rak	24	Scion Marauder, Scion Conjurer, Scion Thaumaturge, Scion Lancer
Haukke Manor	28	Scion Marauder, Scion Conjurer, Scion Thaumaturge, Scion Lancer
Brayflox's Longstop	32	Scion Marauder, Scion Conjurer, Scion Thaumaturge, Scion Lancer
The Navel	34	Scion Marauder, Scion Conjurer, Scion Thaumaturge, Scion Lancer
The Stone Vigil	41	Scion Marauder, Scion Conjurer, Scion Thaumaturge, Scion Lancer
The Howling Eye	44	Scion Marauder, Scion Conjurer, Scion Thaumaturge, Scion Lancer
Castrum Meridianum	50	Storm Marauder, Serpent Conjurer, Flame Thaumaturge, Serpent Lancer
The Praetorium	50	Storm Marauder, Serpent Conjurer, Flame Thaumaturge, Serpent Lancer
The Porta Decumana	50	Storm Marauder, Serpent Conjurer, Flame Thaumaturge, Serpent Lancer
Snowcloak	50	Scion Marauder, Scion Conjurer, Scion Thaumaturge, Scion Lancer
The Keeper of the Lake	50	Scion Marauder, Scion Conjurer, Scion Thaumaturge, Scion Lancer
Sohm Al	53	Alphinaud, Estinien, Ysayle
The Aery	55	Estinien, Temple Knight, Temple Chirurgeon, Temple Banneret
The Vault	57	Alphinaud, Haurchefant, Temple Banneret
The Great Gubal Library	59	Alphinaud, Y'shtola, Pero Roggo
The Aetherochemical Research Facility	60	Scion Marauder, Scion Conjurer, Scion Thaumaturge, Scion Lancer
The Antitower	60	Alphinaud, Thancred, Y'shtola
Sohr Khai	60	Alphinaud, Aymeric, Temple Banneret
Xelphatol	60	Alphinaud, House Fortemps Knight, House Fortemps Banneret, House Fortemps Archer
Baelsar's Wall	60	Scion Marauder, Scion Conjurer, Scion Thaumaturge, Scion Lancer
The Sirensong Sea	61	Alphinaud, Alisaie, Carvallain, Lyse
Bardam's Mettle	65	Gosetsu, Hien, Lyse, Mol Youth
Doma Castle	67	Gosetsu, Yugiri, Doman Shaman, Doman Liberator
Castrum Abania	69	Alphinaud, Alisaie, Resistance Fighter, Resistance Pikedancer
Ala Mhigo	70	Alphinaud, Arenvald, Lyse, Raubahn
The Drowned City of Skalla	70	Alphinaud, Arenvald, J'moldva
The Burn	70	Hien, Y'shtola, Alisaie, Yugiri
The Ghimlyt Dark	70	Hien, Doman Shaman, Alisaie, Yugiri
Holminster Switch	71	Alphinaud, Alisaie, Crystal Exarch, Lyna
Dohn Mheg	73	Alphinaud, Alisaie, Thancred, Urianger, Minfilia
The Qitana Ravel	75	Thancred, Urianger, Y'shtola, Minfilia
Malikah's Well	77	Alphinaud, Alisaie, Thancred, Urianger, Y'shtola, Ryne
Mt. Gulg	79	Alphinaud, Alisaie, Thancred, Urianger, Y'shtola, Ryne
Amaurot	80	Alphinaud, Alisaie, Thancred, Urianger, Y'shtola, Ryne
The Grand Cosmos	80	Alphinaud, Alisaie, Y'shtola, Crystal Exarch
Anamnesis Anyder	80	Alphinaud, Alisaie, Thancred, Urianger, Y'shtola, Ryne
The Heroes' Gauntlet	80	Alphinaud, Alisaie, Thancred, Urianger, Y'shtola, Ryne
Matoya's Relict	80	Alphinaud, Alisaie, Y'shtola, G'raha Tia
Paglth'an	80	Alphinaud, Alisaie, Thancred, Urianger, Y'shtola, G'raha Tia
The Tower of Zot	81	Alphinaud, Alisaie, Thancred, Estinien
The Tower of Babil	83	Alphinaud, Alisaie, Thancred, Urianger, Y'shtola, Estinien, G'raha Tia
Vanaspati	85	Alphinaud, Alisaie, Thancred, Y'shtola, Estinien, G'raha Tia
Ktisis Hyperboreia	87	Hythlodaeus, Emet-Selch, Venat
The Aitiascope	89	Alphinaud, Alisaie, Thancred, Urianger, Y'shtola, Estinien, G'raha Tia
The Mothercrystal†	89	Alphinaud, Alisaie, Thancred, Urianger, Y'shtola, Estinien, G'raha Tia
The Dead Ends	90	Alphinaud, Alisaie, Thancred, Urianger, Y'shtola, Estinien, G'raha Tia
Alzadaal's Legacy	90	Urianger, Y'shtola, Estinien, G'raha Tia
The Fell Court of Troia	90	Y'shtola, Estinien, Varshahn
Lapis Manalis	90	Varshahn, Alphinaud, Zero, Estinien, Alisaie, Y'shtola
The Aetherfont	90	Thancred, Urianger, Zero, Varshahn
The Lunar Subterrane	90	Varshahn, Y'shtola, Estinien, Zero
Ihuykatumu	91	Wuk Lamat, Alphinaud, Krile
Worqor Zormor	93	Wuk Lamat, Alisaie, Krile
Worqor Lar Dor†	93	Wuk Lamat, Thancred, Urianger, Alisaie, Krile, Zoraal Ja, Koana
The Skydeep Cenote	95	Wuk Lamat, Alphinaud, Alisaie, Krile
Vanguard	97	Wuk Lamat, G'raha Tia, Alisaie, Krile
Origenics	99	Wuk Lamat, G'raha Tia, Alisaie, Krile
Everkeep†	99	Wuk Lamat, G'raha Tia, Alphinaud, Alisaie, Y'shtola, Estinien, Krile
Alexandria	100	Wuk Lamat, G'raha Tia, Krile
Yuweyawata Field Station	100	Wuk Lamat, G'raha Tia, Alphinaud, Alisaie, Krile

^† These trials are 8-player duties available for Duty Support. A party must consist of 2 tanks, 2 healers, and 4 DPS.

Allied NPCs

Non-Avatars

The following allies are only available in Duty Support Mode and cannot be used at all in Trust Mode. They do not gain experience, and the player may not glamour them.

Ally	Dungeon	Role	Class/Job	Notes
Roegadyn Marauder	A Realm Reborn and some Heavensward story duties	Tank	Marauder	Uses the prefix "Eager" from Sastasha until Copperbell Mines; "Scion" from The Bowl of Embers until The Howling Eye; "Storm" from Castrum Meridianum till The Porta Decumana; and returns to "Scion" from Snowcloak onward.
Hyur Conjurer	A Realm Reborn and some Heavensward story duties	Healer	Conjurer	Uses the prefix "Eager" from Sastasha until Copperbell Mines; "Scion" from The Bowl of Embers until The Howling Eye; "Serpent" from Castrum Meridianum till The Porta Decumana; and returns to "Scion" from Snowcloak onward.
Lalafell Thaumaturge	A Realm Reborn and some Heavensward story duties	Magical Ranged DPS	Thaumaturge	Uses the prefix "Eager" from Sastasha until Copperbell Mines; "Scion" from The Bowl of Embers until The Howling Eye; "Flame" from Castrum Meridianum till The Porta Decumana; and returns to "Scion" from Snowcloak onward.
Elezen Lancer	A Realm Reborn and some Heavensward story duties	Melee DPS	Lancer	Uses the prefix "Eager" from Sastasha until Copperbell Mines; "Scion" from The Bowl of Embers until The Howling Eye; "Serpent" from Castrum Meridianum till The Porta Decumana; and returns to "Scion" from Snowcloak onward. Cannot be swapped with the Thaumaturge, and is thus only available if the player is a Tank or Healer.
Ysayle	Sohm Al	Tank Magical Ranged DPS	Oracle of Frost	Can be a Gladiator or Thaumaturge depending on the role needed. Uses Ice-elemental skills as both roles, and is able to use attacks derived from Shiva. As a Thaumaturge, does not use Fire or Lightning-elemental skills.
Temple Knight	The Aery	Tank	Knight
Temple Chirurgeon	The Aery	Healer	Chirurgeon
Temple Banneret	The Aery, The Vault, Sohr Khai	Melee DPS	Banneret
Haurchefant	The Vault	Tank Melee DPS	Chivalric Knight	Functions as a Gladiator in both Tank and DPS roles. His skills as a DPS deal more damage and generate less enmity.
Pero Roggo	The Great Gubal Library	Tank Magical Ranged DPS	Poroggo	Does not have a job or class. Casts Water for offense. As a tank, uses   Frog Legs to provoke multiple enemies at once.
Aymeric	Sohr Khai	Tank Melee DPS	Lord Commander
House Fortemps Knight	Xelphatol	Tank	Knight
House Fortemps Banneret	Xelphatol	Melee DPS	Banneret
House Fortemps Archer	Xelphatol	Physical Ranged DPS	Archer
Carvallain	The Sirensong Sea	Tank	Marauder
Lyse	The Sirensong Sea, Bardam's Mettle, Ala Mhigo	Melee DPS	Pugilist
Gosetsu	Bardam's Mettle, Doma Castle	Tank	Samurai	Has Imposing Figure as tank stance Uses Honed Eye as a defensive action
Hien	Bardam's Mettle, The Burn, The Ghimlyt Dark	Melee DPS Tank	Samurai	Only available as a DPS in Bardam's Mettle Only available as a Tank in The Burn and The Ghimlyt Dark
Mol Youth	Bardam's Mettle	Healer	Shaman
Doman Shaman	Doma Castle, The Ghimlyt Dark	Healer	Shaman
Doman Liberator	Doma Castle	Melee DPS	Samurai
Yugiri	Doma Castle, The Burn, The Ghimlyt Dark	Melee DPS	Ninja
Resistance Fighter	Castrum Abania	Tank	Gladiator
Resistance Pikedancer	Castrum Abania	Melee DPS	Pikedancer
Arenvald	Ala Mhigo, The Drowned City of Skalla	Tank Melee DPS	Gladiator	Only available as a Tank in Ala Mhigo
Raubahn	Ala Mhigo	Melee DPS	Champion Gladiator
J'moldva	The Drowned City of Skalla	Melee DPS	Lancer
Lyna	Holminster Switch	Physical Ranged DPS	Guard Captain	Dancer, but does not use   Closed Position.
Emet-Selch	Ktisis Hyperboreia	Tank Magical Ranged DPS	The Third Seat	Can be a Dark Knight or Black Mage depending on the role needed.
Hythlodaeus	Ktisis Hyperboreia	Physical Ranged DPS	Soulseer	Bard, but buffs the player with Bravery instead of performing songs for the party.
Venat	Ktisis Hyperboreia	Tank Healer Physical Ranged DPS	All-Rounder	Can be a Paladin, White Mage, or Dancer depending on the role needed. Has a unique level 2 Limit Break.
Varshahn	The Fell Court of Troia, Lapis Manalis, The Aetherfont, The Lunar Subterrane	Tank Melee DPS	Satrap	Can be a Gladiator or Dragoon depending on the role needed. Uses The Scarlet Whisper as both roles, an AoE attack that deals high damage. As a Gladiator, is able to drain HP from enemies with certain abilities to heal himself. As a Dragoon, does not use any jump or dive abilities.
Wuk Lamat	Ihuykatumu, Worqor Zormor, Worqor Lar Dor, The Skydeep Cenote, Vanguard, Origenics, Everkeep, Alexandria	Tank Melee DPS	Intrepid	Warrior, but can be either tank or DPS Only available as a tank in Everkeep
Koana	Worqor Lar Dor	Physical Ranged DPS	Innovator	Machinist
Zoraal Ja	Worqor Lar Dor	Melee DPS	Viper

Avatars

The following NPCs are also compatible with Trust. Many of these NPCs can adopt different jobs in Duty Support, but only a few of their possible jobs are available in Trust.

Ally	Role	Class/Job	Notes
Alphinaud	Healer	Academician	Scholar, but uses a unique Moonstone Carbuncle instead of a Fairy. The Carbuncle deals damage instead of healing and occasionally provides a Damage Up buff to allies. Prioritizes healing Alisaie over the player if she's in the party.
		Sage	Requires Endwalker expansion. Does not use   Kardia, but has stronger healing to compensate.
	Magical Ranged DPS	Academician	Available only in Sohm Al, The Vault, The Great Gubal Library, The Antitower, Sohr Khai, Xelphatol, Castrum Abania, and The Drowned City of Skalla if the player is healer. Not available in Trust mode.
		Sage	Available only in Ihuykatumu if the player is a healer. Not available in Trust mode.
Alisaie	Magical Ranged DPS	Red Mage	Uses   Limit Break against bosses as soon as it becomes available. Has a unique level 2   Limit Break called Vermillion Pledge. Uses   Vercure to heal if the entire party's HP drops too low. Always finishes her combo with   Resolution in Endwalker, regardless of her level.
	Healer	Red Mage	Available only in Worqor Zormor and Worqor Lar Dor if the player is on a non-healer role. Casts Vermedica II as an AoE heal. Not available in Trust mode.
Thancred	Tank	Gunbreaker	Cannot use cartridge-based abilities unless Ryne (in Shadowbringers) or Y'shtola (from Paglth'an onward) is also in the party. This has no effect on his damage output.
		Archon	Available only in The Antitower. Not available in Trust mode.
	Melee DPS	Archon
Urianger	Healer	Astrologian	Is able to cast Death in addition to normal abilities.   Gravity inflicts Slow and Heavy on enemies hit.
	Magical Ranged DPS	Lithomancer	Summoner, but can only use   Summon Bahamut and   Summon Phoenix (in addition to Amber Carbuncle.) Available only in the level 89 trial if player is healer. Not available in Trust mode.
Y'shtola	Magical Ranged DPS	Sorceress	Black Mage, but can cast Water,   Aero,   Stone, and   Cure II in addition to normal abilities.   Foul usages are renamed and visually appear as   Holy, though it lacks the stun. Will use   Cure II if tank player's HP drops extremely low.
		Archon	Available only in The Great Gubal Library and The Antitower. Not available in Trust mode.
	Healer	Sorceress	Available only in The Burn, The Fell Court of Troia, The Lunar Subterrane, and Everkeep if the player is a non-healer role. Not available in Trust mode.
Minfilia	Melee DPS	Oracle of Light	Rogue, but can cast Banish in addition to normal abilities. Never uses   Limit Break if the player is a DPS. In Trust mode, can only be brought into Shadowbringers dungeons, and is capped at level 80.
Ryne
Crystal Exarch	Tank Healer Magical Ranged DPS	All-Rounder	Can be a Paladin, White Mage, or Black Mage depending on the role needed. Not available in Trust mode until completing "Reflections in Crystal" and joins at level 80. Not available as a Healer during  The Mothercrystal or  Everkeep.
G'raha Tia
Estinien	Melee DPS	Dragoon	Requires Endwalker expansion. Cannot be brought into Shadowbringers dungeons in Trust Mode.
Zero	Melee DPS	Memoriate	Functionally identical to a Reaper, but does not use avatar skills. Available in Trust mode in Lapis Manalis, The Aetherfont, and The Lunar Subterrane only.
Krile	Magical Ranged DPS	Pictomancer	Requires Dawntrail expansion. Cannot be brought into Shadowbringers or Endwalker dungeons in Trust Mode.

Availability

Shadowbringers

Duty Support Availability

Ally	Holminster Switch	Dohn Mheg	Qitana Ravel	Malikah's Well	Mt. Gulg	Amaurot	The Grand Cosmos	Anamnesis Anyder	The Heroes' Gauntlet	Matoya's Relict	Paglth'an
Alphinaud	✓	✓		✓	✓	✓	✓	✓	✓	✓	✓
Alisaie	✓	✓		✓	✓	✓	✓	✓	✓	✓	✓
Thancred		✓	✓	✓	✓	✓		✓	✓		✓
Urianger		✓	✓	✓	✓	✓		✓	✓		✓
Y'shtola			✓	✓	✓	✓	✓	✓	✓	✓	✓
Minfilia / Ryne		✓	✓	✓	✓	✓		✓	✓
Crystal Exarch	✓						✓			✓	✓
Lyna	✓

Endwalker

Duty Support Availability

Ally	The Tower of Zot	The Tower of Babil	Vanaspati	Ktisis Hyperboreia	The Aitiascope	The Dead Ends	Alzadaal's Legacy	The Fell Court of Troia	Lapis Manalis	The Aetherfont	The Lunar Subterrane
Alphinaud	✓	✓	✓		✓	✓			✓
Alisaie	✓	✓	✓		✓	✓			✓
Thancred	✓	✓	✓		✓	✓				✓
Urianger		✓			✓	✓	✓			✓
Y'shtola		✓	✓		✓	✓	✓	✓	✓		✓
G'raha Tia		✓	✓		✓	✓	✓
Estinien	✓	✓	✓		✓	✓	✓	✓	✓		✓
Emet-Selch				✓
Hythlodaeus				✓
Venat				✓
Varshahn								✓	✓	✓	✓
Zero									✓	✓	✓

Dawntrail

Duty Support Availability

Ally	Ihuykatumu	Worqor Zormor	Worqor Lar Dor	The Skydeep Cenote	Vanguard	Origenics	Everkeep	Alexandria	Yuweyawata Field Station
Alphinaud	✓			✓			✓	✓	✓
Alisaie		✓	✓	✓	✓	✓	✓		✓
Thancred			✓
Urianger			✓
Y'shtola							✓
G'raha Tia					✓	✓	✓	✓	✓
Estinien							✓
Krile	✓	✓	✓	✓	✓	✓	✓	✓	✓
Wuk Lamat	✓	✓	✓	✓	✓	✓	✓	✓	✓
Koana			✓
Zoraal Ja			✓