Trust
Trust is an extension of the Duty Support system and allows one to challenge Lv. 71+ dungeons from main scenario quests with a party of allied NPC avatars and level them up. Introduced in Shadowbringers (patch 5.0), Trust originally included the functions of Duty Support, but it became a separate system that only includes Avatar functionality in patch 6.1, when Duty Support in its current name was introduced.
Similar to Duty Support, parties must be composed of 1 tank, 1 healer, and 2 DPS. This feature cannot be used while in a party with other players, limited jobs are not allowed, and Level Sync cannot be disabled. The player must also meet the average item level requirement for the duty to register.
The Trust System unlocks on completion of the main scenario quest 
Shadowbringers.
Using the Trust System
The Trust system functions similarly to Duty Support, save that the NPCs are not limited by their availability during the main scenario, instead being restricted based on their level. The Trust system is only available for dungeons from Shadowbringers onward. (Prior to patch 6.1, the current Trust system was known as "avatar mode" in the trust menu.)
Trust avatars have different starting levels and accumulate experience from completing Trust mode runs according to the following table. Players can unlock more avatars as they progress through the Main Scenario Quests.
Upon reaching levels 80, 90, or 100 with a Trust avatar, the player is given an additional glamour option for that character. At level 80 this glamour is a previous iconic appearance. At level 90, this glamour is of their cold weather outfit seen during the Endwalker MSQ. At level 100, this glamour is a tropical vacation outfit. Krile, who starts at level 91, only has her default or tropical vacation outfit available as glamours.
Some trust avatars (e.g. Alphinaud) may adopt multiple jobs, but their level is shared between all jobs.
AI behavior and synergies
The AI of Trust avatars has some unique quirks:[1]
- Each avatar has a general combo that they usually use, and a burst combo that does more damage.
- Avatars do not spam AoE combos, but some attacks have an AoE component. Tanks use AoE only to establish initial aggro, and not to deal damage.
- Tanks will maintain aggro, but will not pull additional enemies. If the player pulls more enemies, then the tank will take aggro from them.
- Healers and Red Mage can raise dead teammates during combat. Non-healers can use Phoenix Downs to raise, but only after combat.
Some quirks are specific to certain characters or combinations of characters:
- Thancred's burst combo can only be used if paired with Ryne in Shadowbringers, or Urianger/Y'shtola in Endwalker onwards, as he cannot enchant his own cartridges. This is a slight damage gain, but is largely considered just an aesthetic change.
- Alisaie will use the Limit Break as soon as it is available. Estinien similarly uses it often.
- Alisaie can raise dead teammates without a cast time, due to Red Mage's
Dualcast. - Alphinaud will prioritize healing Alisaie over the tank if both need healing.
NPC Avatars
| Ally | Role | Class/Job | Starting Level | Level Cap |  Shadowbringers
|
 Endwalker
|
 Dawntrail
|
|---|---|---|---|---|---|---|---|
| Alphinaud | Healer |  Academician |
71 | 80 | ✓ | ||
 Sage |
81 | 100 | ✓ | ✓ | |||
| Alisaie | Magical Ranged DPS |  Red Mage |
71 | 100 | ✓ | ✓ | ✓ |
| Thancred | Tank |  Gunbreaker |
71 | 100 | ✓ | ✓ | ✓ |
| Urianger | Healer |  Astrologian |
71 | 100 | ✓ | ✓ | ✓ |
| Y'shtola | Magical Ranged DPS |  Sorceress |
71 | 100 | ✓ | ✓ | ✓ |
| Ryne | Melee DPS |  Oracle of Light |
71 | 80 | ✓ | ||
| G'raha Tia | Any |   All-Rounder |
81 | 100 | ✓* | ✓ | ✓ |
| Estinien | Melee DPS |  Dragoon |
81 | 100 | ✓ | ✓ | |
| Zero | Melee DPS |  Memoriate |
90 | 90 | ✓** | ||
| Krile | Magical Ranged DPS |  Pictomancer |
91 | 100 | ✓ |
* Unlocked by completing Reflections in Crystal.
** Unlocked by completing King of the Mountain. Available in 
Lapis Manalis, The Aetherfont, and The Lunar Subterrane only. Glamour unavailable.
Compatible Duties
Players must clear a given dungeon first before it becomes available using the Trust System, unlike with Duty Support, which becomes available upon unlocking the dungeon.
| Duty | Level | NPCs Available in Trust Mode | Experience in Trust Mode | Overleveled Experience* |
|---|---|---|---|---|
| Holminster Switch | 71 | Alphinaud, Alisaie, Thancred, Urianger, Y'shtola, Ryne, G'raha Tia | 3,091,000 | 1,236,400 |
| Dohn Mheg | 73 | Alphinaud, Alisaie, Thancred, Urianger, Y'shtola, Ryne, G'raha Tia | 3,442,000 | 1,376,800 |
| The Qitana Ravel | 75 | Alphinaud, Alisaie, Thancred, Urianger, Y'shtola, Ryne, G'raha Tia | 4,021,000 | 1,608,400 |
| Malikah's Well | 77 | Alphinaud, Alisaie, Thancred, Urianger, Y'shtola, Ryne, G'raha Tia | 4,757,000 | 1,902,800 |
| Mt. Gulg | 79 | Alphinaud, Alisaie, Thancred, Urianger, Y'shtola, Ryne, G'raha Tia | 5,439,000 | 2,175,600 |
| Amaurot | 80 | Alphinaud, Alisaie, Thancred, Urianger, Y'shtola, Ryne, G'raha Tia | -- | 2,208,400** |
| The Grand Cosmos | 80 | Alphinaud, Alisaie, Thancred, Urianger, Y'shtola, Ryne, G'raha Tia | -- | 2,254,000** |
| Anamnesis Anyder | 80 | Alphinaud, Alisaie, Thancred, Urianger, Y'shtola, Ryne, G'raha Tia | -- | 2,293,200** |
| The Heroes' Gauntlet | 80 | Alphinaud, Alisaie, Thancred, Urianger, Y'shtola, Ryne, G'raha Tia | -- | 2,331,200** |
| Matoya's Relict | 80 | Alphinaud, Alisaie, Thancred, Urianger, Y'shtola, Ryne, G'raha Tia | -- | 2,365,600** |
| Paglth'an | 80 | Alphinaud, Alisaie, Thancred, Urianger, Y'shtola, Ryne, G'raha Tia | -- | 2,404,400** |
| The Tower of Zot | 81 | Alphinaud, Alisaie, Thancred, Urianger, Y'shtola, Estinien, G'raha Tia | 6,566,000 | 2,655,600 |
| The Tower of Babil | 83 | Alphinaud, Alisaie, Thancred, Urianger, Y'shtola, Estinien, G'raha Tia | 7,590,500 | 3,032,800 |
| Vanaspati | 85 | Alphinaud, Alisaie, Thancred, Urianger, Y'shtola, Estinien, G'raha Tia | 8,814,000 | 3,509,200 |
| Ktisis Hyperboreia | 87 | Alphinaud, Alisaie, Thancred, Urianger, Y'shtola, Estinien, G'raha Tia | 9,967,000 | 3,915,600 |
| The Aitiascope | 89 | Alphinaud, Alisaie, Thancred, Urianger, Y'shtola, Estinien, G'raha Tia | 10,795,000 | 4,024,800 |
| The Dead Ends | 90 | Alphinaud, Alisaie, Thancred, Urianger, Y'shtola, Estinien, G'raha Tia | -- | 4,278,400** |
| Alzadaal's Legacy | 90 | Alphinaud, Alisaie, Thancred, Urianger, Y'shtola, Estinien, G'raha Tia | -- | 4,532,900** |
| The Fell Court of Troia | 90 | Alphinaud, Alisaie, Thancred, Urianger, Y'shtola, Estinien, G'raha Tia | -- | 4,787,300** |
| Lapis Manalis | 90 | Alphinaud, Alisaie, Thancred, Urianger, Y'shtola, Estinien, G'raha Tia, Zero | -- | 5,041,000** |
| The Aetherfont | 90 | Alphinaud, Alisaie, Thancred, Urianger, Y'shtola, Estinien, G'raha Tia, Zero | -- | 5,294,500** |
| The Lunar Subterrane | 90 | Alphinaud, Alisaie, Thancred, Urianger, Y'shtola, Estinien, G'raha Tia, Zero | -- | 5,548,700** |
| Ihuykatumu | 91 | Alphinaud, Alisaie, Thancred, Urianger, Y'shtola, Estinien, G'raha Tia, Krile | 5,801,800 | -- |
| Worqor Zormor | 93 | Alphinaud, Alisaie, Thancred, Urianger, Y'shtola, Estinien, G'raha Tia, Krile | 6,689,500 | -- |
| The Skydeep Cenote | 95 | Alphinaud, Alisaie, Thancred, Urianger, Y'shtola, Estinien, G'raha Tia, Krile | 7,718,100 | -- |
| Vanguard | 97 | Alphinaud, Alisaie, Thancred, Urianger, Y'shtola, Estinien, G'raha Tia, Krile | 8,787,000 | -- |
| Origenics | 99 | Alphinaud, Alisaie, Thancred, Urianger, Y'shtola, Estinien, G'raha Tia, Krile | 9,012,200 | -- |
| Alexandria | 100 | Alphinaud, Alisaie, Thancred, Urianger, Y'shtola, Estinien, G'raha Tia, Krile | 0 | -- |
| Yuweyawata Field Station | 100 | Alphinaud, Alisaie, Thancred, Urianger, Y'shtola, Estinien, G'raha Tia, Krile | 0 | -- |
| The Underkeep | 100 | Alphinaud, Alisaie, Thancred, Urianger, Y'shtola, Estinien, G'raha Tia, Krile | 0 | -- |
* Trust avatars earn significantly less experience from a dungeon when their avatar level exceeds the level cap for the associated expansion. This applies for avatars running Shadowbringers dungeons at level 81+, and Endwalker dungeons at level 91+.
** Since avatars automatically skip levels 80 and 90, they will always be overleveled for level 80/90 dungeons.
Achievements
The following achievements are associated with the Trust system:
| Name | Points | Task | Reward | Patch |
|---|---|---|---|---|
 Bound by Faith
|
20 | Achieve trust level 80 with the avatars for Alphinaud, Alisaie, Thancred, Urianger, Y'shtola, and Ryne. |  Trusted Friend
|
5.0 |
 Bound by Hope
|
20 | Achieve trust level 90 with the avatars for Alphinaud, Alisaie, Thancred, Urianger, Y'shtola, G'raha Tia, and Estinien. | The Seventh Dawn
|
6.0 |
| Bound by Amity
|
20 | Achieve trust level 100 with all available avatars in Dawntrail. | Goldheart
|
7.0 |
Official Description
In Shadowbringers, players will have the opportunity to challenge dungeons with a party of trusted non-player characters, including various Scions of the Seventh Dawn—though the traditional party matching systems will of course remain intact.
History
- Prior to patch 6.1, Trust also included "scenario mode", which was replaced with Duty Support.
- When patch 6.0 was first released, any Trust NPCs at level 80 were automatically leveled up to 81.
- This also happened in patch 7.0, automatically levelling any Trust NPCs at level 90 up to 91.
- Trusts always skip from the level under cap to the level above cap with zero experience points, regardless of their experience points going in (e.g. gaining experience at level 89 will instantly bring them to level 91).